Build Your GCC IT Support Capability with Fidel
Set up your own GCC IT Support center with Fidel’s expert help – your team, your control.
Establishing a reliable GCC IT Support structure is critical for businesses seeking operational scalability, cost efficiency and high service quality. With rapid digital transformation and increasing IT demands, organizations across industries require offshore capability centers that can provide consistent, expert-driven support. Global Capability Centers (GCCs) offer this solution by serving as an extension of your core IT function—cost-effective, domain-focused and operationally agile.
Fidel specializes in building or managing efficient GCCs for you. Whether you’re a growing startup or a medium enterprise, Fidel ensures your offshore IT support team operates seamlessly and aligns perfectly with your business goals.
Build GCC IT Systems That Align with Your Business Goals
Setting up your own GCC IT setup is a strategic move that offers long-term benefits. It centralizes your technology operations, gives you control over support quality, and ensures 24×7 availability without the high cost of domestic expansion.
Fidel helps you:
- Plan the GCC location and model based on business objectives
- Identify talent profiles and define support roles
- Create SOPs, SLAs, and escalation protocols
- Integrate your systems and processes securely
- Build an infrastructure-ready foundation for your future team
Whether your focus is FinTech, SaaS, Healthcare, or eCommerce, we help you plan your GCC to meet industry standards, compliance needs, and regional preferences.
End-to-End Guidance for Your GCC IT Services Setup
At Fidel, we bring deep domain knowledge and execution clarity to support the setup of your GCC IT Services. Our team works with your stakeholders, tech leads, and HR teams to ensure the GCC reflects your company culture, technical architecture, and support processes.
Our support in building your GCC includes:
Location Feasibility & Advisory
We help assess the right city/region based on cost, talent availability, and compliance.
Hiring Support
From job descriptions to interview support, we assist you in sourcing qualified IT support and development talent.
Infrastructure & Compliance
Get guidance on physical setup, software tools, security protocols, and regulatory requirements.
Knowledge Transfer Planning
We help you document and transfer support processes from HQ to the offshore team smoothly.
Once the GCC is built and teams are in place, you own and operate it independently — our role is to enable and accelerate the journey.
Build Your GCC IT Help Desk with Expert Planning
Looking to create a structured, SLA-bound, and responsive GCC IT Help Desk? Fidel can help you plan, build, and staff the help desk function within your new GCC so it mirrors the quality of your onshore support.
We help you design help desk operations by:
Defining support levels (L1, L2, L3)
Recommending ITSM tools like ServiceNow, Jira, Freshdesk, etc.
Creating escalation matrices, shift schedules, and multilingual requirements
Staffing with agents trained in your domain, software, and culture
Designing dashboards and reports for performance tracking
Our goal is to help you set up a help desk that’s integrated with your workflow — and fully owned by you from day one.
GCC IT Support Built Your Way – With Full Ownership
GCC IT Support is a critical business enabler — and Fidel ensures your support function is designed for long-term ownership. Unlike traditional outsourcing, where the vendor controls operations, our approach ensures you are in full control.
You get:
- A GCC tailored to your tools, protocols and SLAs
- Ownership of data, infrastructure, and intellectual property
- Direct employment of resources under your brand
- Full autonomy to scale or pivot as needed
We bring the templates, best practices, and industry knowledge — you bring the vision, and we build it with you.
Fidel – Helping You Build a Future-Ready GCC Software Company
As a company planning to become a GCC software company, you need a solid foundation of development capabilities, IT support, and operational excellence. Fidel helps you plan your GCC in a way that aligns with agile development needs, team scaling, and full ownership of your product and process.
We support you in:
- Team structure planning (engineering, QA, support, DevOps)
- Defining technical and non-technical roles
- Mapping hiring plans and setting up org structures
- Designing CI/CD, testing, and DevOps pipelines
- Aligning development operations with your HQ processes
Whether you’re planning a 10-member tech team or a 100-person development GCC, we help you get it right from day one.
Why Choose Fidel for Your GCC IT Strategy?
Fidel has a proven track record of setting up GCCs that help organizations expand their IT capabilities without compromising on security, quality, or efficiency. Our focus is not just operational—it’s strategic, with long-term outcomes in mind.
Here’s why companies choose Fidel:
Team Scalability
Build teams from 1 to 100+ professionals based on your project and growth needs.
Security & Compliance
Keep your GCC secure and compliant with our expert Security Monitoring, VAPT and global compliance needs.
Center Setup
Fidel offers end-to-end support for setting up your Japan Capability Center—from identifying the right location to getting your infrastructure operational.
Location Flexibility
Set up your GCC at a location that best suits your compliance, cost, or regional preference.
Time Zone Alignment
Operate your offshore team in your preferred time zone to ensure real-time collaboration.
Multilingual Capabilities
Access professionals fluent in multiple languages to serve diverse markets effectively.